Q: How do I contact Weber?
A: If you'd like to ask a question or make a comment on your experience of using Weber, please contact us through one of the methods below:-
E-mail:- mail(at)netweber.co.uk - We aim to respond to your email within 24 hours of receipt.
Telephone:- Call our Customer Service team on 08703 330070, anytime between 8am and 5pm, Monday-Friday (Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.)
Telephone from abroad:- Call +44 (0)1525 518877
Fax:- + 44 (0)1525 718 988
Post:- Saint-Gobain Weber, Dickens House, Enterprise Way, Flitwick, Bedford, MK45 5BY.
Q: What are your opening hours?
A: The business is open from 8am – 5pm Monday to Friday. Collections can be arranged between 8.30am and 12.30pm, Monday to Friday. Please wear safety footwear, high visibility vest or coat and eye protection when collecting or access to site will not be possible.
Q: How do I get to you?
A: MANUFACTURING PLANTS AND CUSTOMER SERVICE OFFICES
Flitwick, Bedfordshire - Click here for directions
Ballyclare, Northern Ireland - Click here for directions
MANUFACTURING PLANT
Telford, Shropshire - Click here for directions
TECHNICAL OFFICE
Govan, Scotland - Click here for directions
Q: How do I buy from Weber?
A: Weber is a trade only company and supplies to registered account holders. So if you are a trade customer and wish to open an account you can request an application form by calling 08703 330070 between 8am – 5pm, Monday to Friday and selecting the option to speak with the accounts team or click here to send an email.
Q: Is there a Weber stockist/distributor near me?
A: You can search for stockists by county for each product group. This list can be found under the 'Find the right solutions' tab on the activity homepage. If you require further assistance you can call 08703 330070 between 8am and 5pm, Monday-Friday.
Q: If I have a question regarding a product before I order who can I contact?
A: Data sheets and certification are available to check and download online. CPD presentations can also be referred to. Further assistance is available from our Technical Advice Team between 8.30am – 5pm Monday to Friday: Either Tel:- 08703 330070 and select option 2, Fax:- 01525 722171 or Email:- solutions(at)netweber.co.uk
Q: How do I order samples or literature?
A: Order samples or order literature. For any further assistance call 08703 330070 between 8am and 5pm, Monday-Friday.
Q: Are there any places where delivery might take longer?
A: We cannot guarantee delivery within our usual timescales in remote rural locations in postcodes PA, FK, PH, DD, AB, IV or KW.
Q: Can my order be delivered to an alternative address?
A: We are able to deliver direct to site as well as alternative addresses if you notify us when you place your order. Minimum order requirements may apply.
Q: I need help with the delivery on site, can you help?
A: Rear cab-mounted crane (Hiab) or fork lift (Moffett) enables self offload on site. Portable fork lifts are not licensed for use on the public highway. These can be arrange with 48 hours notice and are subject to availability and are charged at cost.
Q: How can I track my order?
A: Call you local customer service office to ask about the status of your delivery.
Q: I need to amend my order?
A: Orders can be amended in writing by fax or e-mail up to 36 hours prior to delivery.
Q: Can I cancel an order?
A: If you wish to cancel an order contact our Customer Service team on 08703 330770 anytime between 8am and 5pm, Monday to Friday. Please have the order number and date the order was placed to hand. There maybe a charge depending on the status of your order. If you decided to cancel your made-to-order product for any reason, it is unlikely that we could resell it therefore we will charge for the full order.
Q: What if my order arrives damaged?
A: Please note this on the Proof of Delivery and then call us within three days to report the details on 08703 330070 between 8am and 5pm, Monday-Friday.
Q: Can I collect product from your factories?
A: Collections are available, with 24 hours notice, between 8.30am and 12.30pm at all three manufacturing plants at Ballyclare, Co Antrim, Flitwick, Bedfordshire and Telford, Shropshire. Please wear safety footwear, high visibility vest or coat and eye protection when collecting or access to site will not be possible. Non-collected items will be kept for 48 hours and, unless notified, will then be placed back into stock.
Q: Do you take credit cards?
A: Currently we don’t accept credit card payments. If you wish to open a credit account and you are a trade customer request an application form by calling 08703 330070 between 8am – 5pm, Monday to Friday and selecting the option to speak with the accounts team or alternatively email us.
Q: What’s your returns policy?
A: In the unlikely event that you are not wholly satisfied with our products due to damage prior to or on delivery, incorrect quantity or product you can claim a refund, by faxing us with a copy of the goods received note and covering letter within three working days of delivery. If you have over ordered or ordered product in error, please notify us in writing within three working days of delivery. Resalable bagged products may be returned at our discretion and will be subject to a restocking charge of 20% of the original order plus the haulage cost. These products will only be refunded if they are of saleable quality on their return.
